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CORE PERFORMANCE
STANDARDS:
A. QUALITY: Strives
to be excellent at all times.
- Demonstrates continuous
quality improvement by striving “to do it right the first time.”
- Responds to resident
complaints/inquiries by listening attentively and demonstrating genuine
concern.
- When assisting
residents, takes initiative to follow through until service is completed.
B. ETHICAL PRACTICES:
Demonstrates uncompromising ethics and personal integrity by adhering
to the highest standards of ethical behavior.
- Maintains strict
confidence of resident information and ensures that resident’s
privacy is of utmost importance.
- Demonstrates dignity
and respect by not perpetuating rumors that adversely affect resident
relations and workplace morale.
- Shares information
regarding concerns only with appropriate people. Does not discuss internal
problems with the public.
C. CARING AND COMMUNICATION:
Consistently exhibits warmth and compassion in fulfilling job duties;
demonstrates commitment to open communication and service through a willingness
to create a positive, caring environment.
- Responds to resident
and co-worker requests in a positive and caring manner.
- Takes initiative
in trying to anticipate and fulfill resident and co-worker requests.
- When resident
enters a work area, employee makes eye contact and offers assistance
in a timely, courteous and warm manner.
- Addresses residents
using formal title and/or name, unless otherwise directed, in all forms
of communications.
- When answering
the telephone, consistently identifies his/her department and his/her
name and demonstrates good telephone courtesy.
D. TEAMWORK: Demonstrates
team spirit and initiative to improve the quality of the decision making
process.
- Demonstrates a
respectful, cooperative, and courteous manner toward all residents and
co-workers.
- Takes initiative
to assist other staff in completion of their assignment, as needed.
- Accepts reassignment
and additional duties, when necessary, in a flexible and positive manner.
E. OPEN LEARNING
ENVIRONMENT: Values learning and recognition by striving to achieve even
higher levels of success in self and others.
- Demonstrates flexibility
and supports changes that improve quality of care, service, and operations.
- Improves skills
through continued education and training.
- Applies and shares
new knowledge, skills, and information in the work place.
F. SAFETY AND ENVIRONMENT:
Demonstrates interest and initiative toward safety issues.
- Maintains a safe
work environment and practices safe work habits.
- Initiates and/or
takes action to ensure a clean and orderly environment throughout the
facility.
- Demonstrates understanding
of fire, disaster, safety, and infection control policies and attends
safety programs sponsored by San Francisco Towers.
How to Apply
If you would like to apply for this position, you may:
Email your resume
to: dtendler@jtm-esc.org
Fax your cover
letter and resume to: (415) 776-5192
Mail your cover
letter and resume to:
San Francisco
Towers
Human Resources Department
1661 Pine Street
San Francisco, CA 94109
Episcopal Senior Communities is an equal opportunity employer and does
not discriminate with respect to any protected class.
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