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Job Title: Core Performance Standards, St. Paul’s TowersA. QUALITY: Strives to be excellent at all times. Demonstrates continuous quality improvement by striving "to do it right the first time." Responds to resident complaints/inquiries by listening attentively and demonstrating genuine concern. When assisting residents, takes initiative to follow through until service is completed. B. ETHICAL PRACTICES: Demonstrates uncompromising ethics and personal integrity by adhering to the highest standards of ethical behavior. Maintains strict confidence of resident information and ensures that resident’s privacy is of utmost importance. Demonstrates dignity and respect by not perpetuating rumors that adversely affect resident relations and workplace morale. Shares information regarding concerns only with appropriate people. Does not discuss internal problems with the public. C. CARING AND COMMUNICATION: Consistently exhibits warmth and compassion in fulfilling job duties; demonstrates commitment to open communication and service through a willingness to create a positive, caring environment. Responds to resident and co-worker requests in a positive and caring manner. Takes initiative in trying to anticipate and fulfill resident and co-worker requests. When resident enters a work area, employee makes eye contact and offers assistance in a timely, courteous and warm manner. Addresses residents using formal title and/or name, unless otherwise directed, in all forms of communications. When answering the telephone, consistently identifies his/her department and his/her name and demonstrates good telephone courtesy. D. TEAMWORK: Demonstrates team spirit and initiative to improve the quality of the decision making process. Demonstrates a respectful, cooperative, and courteous manner toward all residents and co-workers. Takes initiative to assist other staff in completion of their assignment, as needed. Accepts reassignment and additional duties, when necessary, in a flexible and positive manner. E. OPEN LEARNING ENVIRONMENT: Values learning and recognition by striving to achieve even higher levels of success in self and others. Demonstrates flexibility and supports changes that improve quality of care, service, and operations. Improves skills through continued education and training. Applies and shares new knowledge, skills, and information in the work place. F. SAFETY AND ENVIRONMENT: Demonstrates interest and initiative toward safety issues. Maintains a safe work environment and practices safe work habits. Initiates and/or takes action to ensure a clean and orderly environment throughout the facility. Demonstrates understanding of fire, disaster, safety, and infection control policies and attends safety programs sponsored by St. Paul’s Towers. St. Paul’s Towers Episcopal Senior Communities is an equal opportunity employer and does not discriminate with respect to any protected class. | |
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